Dispatch and Delivery We aim to dispatch your order within 3 working days. We will send your order using Royal Mail first or second class post or standard parcel services.
Postage and Packaging Price We charge a flat rate postage and packaging fee of £3.95 for Mainland UK. This fee is subject to periodic review.
For delivery outside of Mainland UK please contact us to get a quote for postage and packaging.
Out of Stock Items and Back Orders In the unlikely event that an item is out of stock the following message will appear next to the item on the Cart Contents Screen: Sorry - This item is currently OUT OF STOCK. You can either remove this item from your cart or if you proceed to process your order then the item will be put on back order for you. No extra postage will be charged for items on back order.
Refunds and Exchanges (including return of Faulty Items) Under the Distance Selling Regulations you are entitled to return any item(s) in a clean and unused condition within 7 days of delivery for a refund if you change your mind.
If you are not happy with your purchase then we are happy for you to return the product to us in a new, unused and resalable condition within 28 days of dispatch of your order for either an exchange of the item or a refund (excluding the postage and packaging costs).
Please note that the customer will bear the cost of return postage, which will only be refunded if the goods are faulty.
If returning a faulty item please contact us first before returning it, and make sure you include your name, address and invoice number, and a brief description of what is wrong with the item.
Credit card refunds can only be credited back to the original card used for purchasing the goods.
We recommend you obtain a proof of posting when returning any item to us.
Please note we cannot refund or exchange washed or worn nappies or any other item that has been used or damaged unless it is faulty.
